Privacy Policy

Spiralkart (“we,” “our,” “us”) respects your privacy, and this policy explains what information we collect, how we use it, and your rights regarding your data when you visit or shop on our website. We collect personal information such as your name, email address, phone number, and shipping/billing address; payment information, which is processed securely through our payment gateway partner, PayU, and never stored on our servers; order information, including items purchased and order history; and technical information like your IP address, browser type, and cookies, collected automatically as you browse.

We use this information to process and fulfil your orders, communicate with you about order and shipping updates, respond to customer service requests, improve our website and offerings, and — only where you have opted in — send promotional communications, which you can unsubscribe from at any time. All payments are processed through PayU, a PCI DSS-compliant payment gateway, and we do not have access to or store your complete card, UPI, or net banking credentials. We also use cookies to keep you signed in, remember your cart, and understand how visitors use our store; you can disable cookies through your browser settings, though some site features may not work as intended.

We do not sell your personal information. We may share necessary information with our payment gateway provider to process transactions, our shipping and courier partners to deliver your order, and service providers who help us operate our store, such as website hosting, but never with third parties for their own marketing purposes. We retain your information only for as long as necessary to fulfil these purposes or as required by law, and you may request access to, correction of, or deletion of your personal information at any time by contacting us at [support email]. We may update this Privacy Policy from time to time, with changes posted on this page along with an updated revision date.